Customer informations

Please keep the following important notices in mind which you have to regard while purchasing in our Loadfish.com webshop.

Cancellation Policy
(1) Right of Cancellation Instruction: Any customer has the right to revoke their contractual statement in writing (e.g. letter, e-mail, fax) or by returning the goods without stating reasons within two weeks of receipt of the goods. The period shall begin no sooner than on the day of the receipt of this instruction. The cancellation deadline is deemed observed if the notice of order cancellation or the delivered goods are sent to Loadfish.com in due time. The effective date is the date of dispatch. The revocation is to be directed at:

Loadfish.com
Georg Berhausen-Land
Weinheimstrasse 11
D-53229 Bonn
Germany

Telefax-No.:+49 (0) 228 9083948
E-mail: contact(at)loadfish.com

(2) Consequences of Cancellation: Upon asserting his right to cancel the order, the customer is obliged to return the goods received and to delete any copies of documents, films or other data. If the value of goods ordered is less than 40,00 €, the customer shall return the goods at his own expense, unless the goods delivered are not what the customer ordered or are of incorrect quantity. If the value of goods ordered is more than 40,00 €, the customer shall return the goods at his own expense if he has not payed the price or an agreed installment for the returned goods at the time of cancellation. The customer undertakes to return any benefits acquired through use or to provide compensation for value of the acquired benefit. The customer shall replace the value of the goods in case of their deterioration or destruction as a result of ordinary negligence or by accident. This does not apply if the deterioration has occured after product testing as it is possible in a retail store. ompensation can be avoided by refraining from using the goods like an owner and adversely affecting their value. Goods that are eligible for shipment as a parcel shall be returned via mail. Other goods will be picked up at the customer's home. Obligations to refund payments shall be fulfilled within 30 days after dispatch of the declaration of cancellation.

Special Note: An order for Loadfish.com products may not be cancelled if the products are tailored specifically to the individual requirements of the customer or if the delivered data carriers have been unsealed. The customer's right of cancellation expires early, if Loadfish.com has already begun to perform its services with the customer's explicit consent before the revocation deadline or after the customer has already induced these services (e.g. by download).

Conclusion of the contract of purchase
(1) Loadfish.com sells its products in small amounts. Larger orders have to be especially enquired for. The assortment of products presented on the websites of Sax-Specials.com and Sax-Specials.de is an inivitatio ad offerendum (invitation for placing an offer) and not an offer according to §§145 ff. BGB.

(2) The contract of purchase between the customer and Loadfish.com is effected as follows: By ordering the desired product via e-mail, fax or otherwise the customer places an offer according to §§145 ff. BGB to buy the product(s) from Loadfish.com. Upon receipt of the order the customer is notified via e-mail. This e-mail, however, is no formal declaration of acceptance of the customer's offer to conclude a contract of purchase. Loadfish.com reserves its right to accept the customer's offer within appropriate time via e-mail or by shipping the product according to the Terms and Conditions applying at the time the order was placed. An explicit acknowledgment of acceptance by Loadfish.com is not required. Insofar the customer waives the acknowledgement of acceptance of his offer
according to §§145 ff. BGB. In the case of large orders Loadfish.com reserves its right to demand a deposit.

(3) In the case of wrong details in the description of products Loadfish.com will notify the customer and submit an appropriate alternative offer. Minor changes and technical modifications compared to the images and descriptions shown on the website may occur.

(4) The order process can not be completed unless the customer has accepted our Terms and Conditions.

(5) The customer assures Loadfish.com of being at least 18 years old. Contracts with minors require prior approval of their parents. Loadfish.com is entitled to demand a declaration of approval from the customer at any time.

(6) The customer commits to giving full and accurate particulars. In case of subsequent changes of any details relevant to the contract the customer commits to notifying Loadfish.com of these changes without delay.

(7) Loadfish.com concludes contracts effected via its websites www.Sax-Specials.com and www.Sax-Specials.de with contract partners worldwide.

Warranty
(1) In case goods delivered to the customer by Loadfish.com show any defects, the customer shall notify Loadfish.com without delay of the nature of these defects. At special request of Loadfish.com the customer shall dispatch the objectionable goods to Loadfish.com. for closer inspection. Insofar the goods show defects entitling to warranty rights, Loadfish.com will remedy the recorded defects or deliver goods without any defects. After successful subsequent performance of Loadfish.com, the customer shall return the goods delivered in the first place to Loadfish.com within 30 days. The return of defective goods conforms to the regulations of § 439 para. 4 and §§ 346 to 348 BGB. Loadfish.com reserves its right to claim compensation according to statutory provisions.

(2) If subsequent performance is connected with unreasonable expenses for Loadfish.com, then Loadfish.com shall be entitled to refuse subsequent performance depending on the value of the goods in proper condition, the seriousness of the defect and possible other ways of subsequent performance that will entail no relevant disadvantage for the customer. In this case the customer shall be entitled only to other ways of subsequent performance. Loadfish.com nevertheless reserves its right to decline these other ways of subsequent performance if respective statutory provisions apply. In all other cases warranty conforms to further statutory provisions.

(3) In case the goods delivered according to the contract of purchase are defective, the statutory provisions of §§ 434 ff. BGB apply. The assignment of entitlements of the customer under this contract shall be excluded.

(4) Further claims of the customer are excluded unless they result from the following paragraphs. Loadfish.com shall not be made liable for damages ocurred to the goods. Loadfish.com shall especially be not made liable for missed out profits and other financial losses on the side of the customer. This shall also apply for personal liability of employees, representatives and persons assisting in the performance of obligations of Loadfish.com.

Inspection of the contract
At any time you can watch the Conditions of use on this website. For security reasons your personal order data you cannot watch in the internet.

Business name:

Loadfish.com
One-man-company
Owner: Georg Berhausen-Land
St.-Nr.: 206/5022/0440
Ust-IdNR.: DE122228873

Address:
Weinheimstrasse 11
D-53229 Bonn
Germany

Tel.: +49 (0) 228/9083947
Fax.: +49 (0) 228/9083948

E-Mail: contact@loadfish.com

Website: www.loadfish.com